Communicating with the customer

No matter how much you want the local language to flourish, English as a communication will have to stay as it has been considered a universal language spoken in more than 80 countries. (Thanks to the British who were once ruling half of the world).

This applies to all businesses and the retail business is crucial for the growth of the country.

Have a quick glance at the below chit chat with a 7/11 employee and a foreigner at Kelana Park View area. (Fr : stands for tourist and 7/11 stands for the employee of the store).

fr : Do you have any pain killer tablets?

7/11 : apa?

fr : Do you have any pain killer tablets?

7/11 : Sorry tatau (which means I don't know)?

fr : Do you have Crocin?

7/11 : Yes., have many flavor (and she points to the Ice Cream cooler)

I had to intervene and tell her to give him Panadol. !!

Well, One thing is for sure, How does 7/11 group hire employees?

Why did I start this blog?

Its been many years I always wanted to write many things that ponder in my mind, and one most important thoughts that runs in my mind is about the service industry.

I have been in the consulting, advisory and management industry for the past 15 years, and I always feel that I want to give more and also want more from people, the industry and make this world a better place.

This blog is purely for the purpose of thoughts that run in my mind and things that I would like to share with others that I would like to shout our loud!, This blog is not meant to bring down anyone in terms of people, organizations or related personals if I am to write about them.

In case you feel offended by this blog, please browse away from this website and you cannot hold me responsible for postings here, not am I responsible for comments and remarks made by other visitors to the website.